Paid by bank, no confirmation

P_ter Registered Users Posts: 36
Outstanding Explorer
TomTom emailed me that I had to continue my EU map service. I clicked on the link, I was brought to my bank.
I just paid a continuation of the EU map service by my bank. After that I got a response from TomTom that they had nothing in the basket. So, when do I get confirmation for my payment and when can I download?
With friendly greetings,


  • dhn
    dhn Posts: 33,383
    Clarify with support:
    Nederland (Holland)
    020 850 1007
    Maandag t/m vrijdag van 9.00 tot 17:30
  • VikramK
    VikramK Administrators Posts: 13,815
    Hi P_ter

    I had a quick look at your account and I see the Map update service is active and a new map should be available for download when you connect the device to MyDrive Connect.

    See the steps to download a new map on this FAQ:

  • P_ter
    P_ter Registered Users Posts: 36
    Outstanding Explorer
  • MCeci
    MCeci Registered Users Posts: 1
    Apprentice Traveler
    I am from Argentina and need to buy a map of New Zealand, to install on my Tom Tom Start 42.
    I bougth this gps in Spain; but in the pages of Argentina there are no maps to buy. How I should proceed?

    Kind Regards,

  • Niall
    Niall Posts: 11,115

    Contact Customer Services to check you options

    CS Argentina (Via Mexico office)
    +1800 2530 428
    Lunes-Viernes: 09:00 - 12:00 CST