Paid by bank, no confirmation — TomTom Community

Paid by bank, no confirmation

P_terP_ter Posts: 36 [Outstanding Explorer]
edited January 2019 in Map purchasing
TomTom emailed me that I had to continue my EU map service. I clicked on the link, I was brought to my bank.
I just paid a continuation of the EU map service by my bank. After that I got a response from TomTom that they had nothing in the basket. So, when do I get confirmation for my payment and when can I download?
With friendly greetings,


  • dhndhn Posts: 33,341
    Clarify with support:
    Nederland (Holland)
    020 850 1007
    Maandag t/m vrijdag van 9.00 tot 17:30
  • VikramKVikramK Posts: 11,417 Moderator
    Hi P_ter

    I had a quick look at your account and I see the Map update service is active and a new map should be available for download when you connect the device to MyDrive Connect.

    See the steps to download a new map on this FAQ:

  • P_terP_ter Posts: 36 [Outstanding Explorer]
  • MCeciMCeci Posts: 1 [Apprentice Traveler]
    I am from Argentina and need to buy a map of New Zealand, to install on my Tom Tom Start 42.
    I bougth this gps in Spain; but in the pages of Argentina there are no maps to buy. How I should proceed?

    Kind Regards,

  • NiallNiall Posts: 10,871

    Contact Customer Services to check you options

    CS Argentina (Via Mexico office)
    +1800 2530 428
    Lunes-Viernes: 09:00 - 12:00 CST
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