Tom Tom Go looses GPS singal when i recieve a call — TomTom Community

Tom Tom Go looses GPS singal when i recieve a call

henrik1980henrik1980 Posts: 3 [Apprentice Traveler]
Hi,

As of lately (since the last few android updtates i think) My Tom tom Go app will loose GPS signal every single time when the phone rings. After the call ends, the app cannot find any GPs signal and i have to hard quit the app (in the android settings) and restart it before it is able to find the signal again. I have tried reinstalling the app with the same result.

This ONLY happens when the phone rings. I can use the app for hours with no signal loss, but as soon as the phone rings, its over.
I hope you guys can help me with this.
Best regards Henrik

Comments

  • AsprinAsprin Posts: 271 [Supreme Pioneer]
    @ henrik1980,

    More info mate....

    Type of phone?
    Using Bluetooth?
    Version of android?
    Did you do a complete uninstall including the folders of tomtom?
    What other apps are being used at the time of the problem?
    Have you replaced default apps with 3rd party apps (example new launcher?)
    Do you have the same problem with other GPS apps?
    Is the phone rooted?
    etc. etc.
    The more info you can give the better.
  • henrik1980henrik1980 Posts: 3 [Apprentice Traveler]
    Here is some more info about my device


    Type of phone? Galaxy S6 Edge

    Using Bluetooth? Yes, the phone audio is connected via bluetoth in my car

    Version of android? 7.0

    Did you do a complete uninstall including the folders of tomtom? No, I only uninstalled via the anroid menu, i have no idea how to delete the folders?

    What other apps are being used at the time of the problem? usually none, sometimes I might have a Podcast app running.
    Have you replaced default apps with 3rd party apps (example new launcher?) no, the phone is all standard

    Do you have the same problem with other GPS apps? no. i use Endomondo regulary when i run, the GPS signal is flawless regardless of what i'm doing with the phone, or if theres an incomming call.

    Is the phone rooted? No

    Tom Tom Go App Version: 1.17 release/1.17 (2117)
    Map version : 995.8490 (europe)

    Hope this helps :)
  • AsprinAsprin Posts: 271 [Supreme Pioneer]
    @ henrik1980,

    following steps:

    Uninstall the app
    Logout of the Google Playstore.
    Delete Android / data / com.tomtom.gplay.navapp and Android / OBB / com.tomtom.gplay.navapp.

    Check both your memory and sd card for these folders

    Shut off your phone and restart to make sure all the cache is cleared out

    Open the Playstore login and reinstall TomTom over again.

    But for test reasons only install Denmark first and test to see if the problem is solved.

    If all is OK then put Europe back on again.

    Also check on the Samsung forum for other user's have phone problems like yours too.
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