problem with pairing with android RUNNER 2

Sekyere Richard

my tomtom sports app always say connecting
please wait. we are connecting your device but it can on for a day it will not connect.

icemac

Hi,
Report this problem to TomTom staff.

P.S.
You have 1.6.26 firmware ?

cheekychimp

To send your log files to the Tom Tom developers:

In the Sports app go to: Manage -> Edit Profile -> Account. Tap the text "Changing your account settings affects..." text at the top of the screen 5 times, and you can then email the application logs to the dev team to have a look at.

Hopefully they get back to you.

gdemage

Same problem here. How to report to tomtom staf?
I have 1.6.26 firmware

cheekychimp

To report a problem go to :

Sports App> Settings> Feedback> Report a problem (remember to include anonymous app usage data)> Send.

kxrono

Same problem here too.

highet

and here

DoctorC

Same here. Latest software and App. The watch appears on the phone to select for connection, the watch displays the passcode for about 1 second and then the phone displays ' Can't Communicate with Tomtom GPS watch'. Then the screen shown above displays for eternity.

chrlorsw

This is great that we can submit the problem but there are enough people posting it that you should just try and explain the issue so we don't all have to wait. Same problem here.

tfarabaugh

They have explained it in other posts. It is a problem with the BT stack and the issue is fixing it for one device will likely break it for another. I am not sure why it is taking so long but that is the reason.