GO 50 not responding to computer connection

Ghirmai

I have Tom Tom Go 50, after July 2017 updates I lost the talking voice and then it wouldn't communication with my computer. It connects fine with the computer, the computer see's the GPS for about 10 seconds and I get a message device not responding. I have contacted support and spend 45 minutes restarting, plugging unplugging, trying different computer and different cables. My case was escalated to second tier and they told me to leave the device plugged and eventually It will reconnect itself, days have passed with no success also support have ignored my requests. If anyone can help will be greatly appreciated, my GPS is only 18 month’s old and I have two year warranty.
Thank you

YamFazMan

Hi
Welcome to the site
Re "Download/Installation interrupted"..... Are your USB ports set for power saving "USB Selective Suspend"

Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
Click on link and scroll down to "Turn Off USB Selective Suspend"

Also turn off any Screen savers any other Power savers or USB port monitoring software installed

ATB YFM

VikramK

Hi Ghirmai,

I had a look at the incident which is open with the customer service and I see they have booked a replacement for the device.

Maybe because the troubleshooting steps tried so far has not helped. Once you receive the new device just test the connection and update the customer service accordingly.

Apologies for the inconvenience caused..

Regards
Vikram