Computer voice for English on GO 6200

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Comments

  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    Hi Mike

    We don't have the female computer voices :( . Just the one French computer voice-'Thomas'

    -Vikram
  • Driku25
    Driku25 Registered Users Posts: 2
    Apprentice Seeker
    Many Thanks VikramK :)
  • miketorcy
    miketorcy Posts: 3,560
     Superuser
    VikramK wrote:
    Hi Mike

    We don't have the female computer voices :( . Just the one French computer voice-'Thomas'

    -Vikram

    What a pity, i got it on my old GO1005 of 2012. What a regression!
  • Grockle1
    Grockle1 Registered Users Posts: 9
    Apprentice Traveler
    @Vikram, in the discussion 3 days ago I responded that TomTom support should really consider how they are approaching the support of voices and made a suggestion that when a person installs in a language he should be offered an automatic download of the voice in that language and that maybe English could be installed as a standard option anyway. Involved in this answer was a person requesting Zosia as a voice and now I see that you have added this to my downloads, I do not want it. I am 100% British, very happy with Serena and do not understand Polish. Please remove again Zosia from my automatic downloads, I never asked for it.

    @TomTom: I do unfortunately get the impression that although the support moderators are trying to be very responsive and are very helpful to the users in setting up the downloading the voices for registered users, my compliments, but I feel that the problem needs to have a far more central approach.

    1) On setting up the 6200 in a particular language then the automatic download of the respective voice should be triggered automatically for the next internet connection. If this voice is not available for some reason then English should be downloaded or already be available and a message sent to the user accordingly.

    2) I hate to think what non Internet / Forum Savvy users are thinking of your product, they buy it like I did and then find that their "voice" is missing and have no idea how to get it.

    Other Sat Nav products I have owned in the past (2x Navigon) did this automatically at installation and I could even change or choose another voice whenever I wanted.

    However, I like Serena (English) now and would be very happy if you would remove Zosia from my download list which warns me is available every time I connect my device to the internet, which is every time I go to arrive or leave the garage. I never asked for this .

    Thank you for paying attention to these points.

    Neil
  • davidinbasel
    davidinbasel Registered Users Posts: 2
    Apprentice Traveler
    I have the same issue as so many others. A GO6200 bought in Switzerland that I want to use with voice control in English. Can you please assign all English computer voices that exist to my account?

    Thanks!

    David
  • Grockle1
    Grockle1 Registered Users Posts: 9
    Apprentice Traveler
    As an IT person I have difficulties understand the TomTom concept. Since this specific device connects via the Internet, surely after installation, if the person has installed English as the visual language, then at the first connection with the Internet to get updates etc, then the English voice or corresponding relevant voice(s) could be pushed down to the device.
    After all if we all complain in this community it seems no problem for TomTom support to set up the push manually so that we receive the voices at the next connection. This should be automatic like with other SatNav systems.
    I really don't understand the problem here. Also TomTom are doing themselves no favours since for those persons who are not so Internet Community savvy might not be getting as far as we are here in this forum. Needs to be fixed - sure keeps me from recommending TomTom to friends. In some ways the device is modern, traffic update is great but in other ways there are some quite strange almost old fashioned concepts in place.
    Thanks,
    Neil
  • dhn
    dhn Posts: 33,391
     Superuser
    I have the same issue as so many others. A GO6200 bought in Switzerland that I want to use with voice control in English. Can you please assign all English computer voices that exist to my account?

    Thanks!

    David
    This is a user forum, David. Call support and have them add the computer voices you need:

    :flag_ch: Schweiz (Switzerland)
    08440 000 16
    Mo: 09:00 - 17:30
    Di - Fr: 09:00 - 16:30
  • davidinbasel
    davidinbasel Registered Users Posts: 2
    Apprentice Traveler
    Thanks dhn, I will call them. My use of the user forum for this purpose reflects how difficult TomTom makes it to find contact details for customer support. I spent some hours (literally) being redirected to FAQs before finding the forum, which I had been ignoring because my interest was indeed in customer support rather than in community exchanges of view. Having found the forum and this thread I noticed a number of TomTom staff responses of the form "We have added this or that voice to your account", suggesting a mix of forum and help-desk activity.
  • Grockle1
    Grockle1 Registered Users Posts: 9
    Apprentice Traveler
    I quite agree with davidinbasel I had to make exactly the same experience but many thanks to the TomTom staff responses and actions which were indeed a very good example of help-desk pro-active support. Thank you to all.
    As a Service Desk Manager myself for 17 years, I can only commend these guys for going out of their way to help the customers through this forum. But TomTom needs though to fix this at the root of the problem, the concept being followed by the programming team could really be improved to give a better customer experience. See my previous entries.
    Thanks again to the support staff,
    Neil
  • SteveL58
    SteveL58 Registered Users Posts: 2
    Apprentice Traveler
    I have the same problem. Can Serena be added to my account please?
  • Seguilbianconiglio
    Seguilbianconiglio Registered Users Posts: 3
    Neophyte Traveler
    I'd like english computer voice too.
    May you add to my account please?

    Kind regards,

    M
  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    @SteveL58

    I see that you already have Serena and Malcolm computer voices added to your account.

    @Seguilbianconiglio

    Computer voices added to your account..

    Regards
    Vikram
  • Seguilbianconiglio
    Seguilbianconiglio Registered Users Posts: 3
    Neophyte Traveler
    @VikramK Hi and thank you for answer.
    It is possible I had a ToTom 6100 since two days ago. Now I have a new one a 6200 and in WiFi mode I can't find Serena and Malcom between voices.

    Thanks again

    M
  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    @Seguilbianconiglio

    Did you check for updates now?

    If yes, then please do a soft reset and check again..

    In case the voices are still not offered then please PM me the serial number of your device.

    Regards
    Vikram
  • Seguilbianconiglio
    Seguilbianconiglio Registered Users Posts: 3
    Neophyte Traveler
    @VikramK Hi again and very thank you.
    I switched on again my new TomTom 6200 and I found 2 voices.

    Thank you!

    M
  • hafiwu
    hafiwu Registered Users Posts: 2
    New Seeker
    hi.
    just received go6200 as gift from my dad ( he upgraded to newer model). the old one working perfectly fine, but when I switched the device to English I've got message about lack of voice control because lack of computer voices. tried to find 'em in download section but unsuccessful :(. could you please sort it for me?
    thanks in advance :)
  • DougLap
    DougLap Posts: 10,118
    Superuser
    Hi @hafiwu

    @VikramK should pick this up so look back here later.

    Doug
  • hafiwu
    hafiwu Registered Users Posts: 2
    New Seeker
    hi, @DougLap
    thanks :). will wait, nothing very urgent only a bit annoying :)
  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    Hi @hafiwu
    Welcome to the community! Two computer voices have been activated. Serena and Malcolm. They should be offered under updates now.

    Thanks, Vikram
  • NerdHurd
    NerdHurd Registered Users Posts: 1
    New Seeker
    I don't have any English computer voices. Please add all English (e.g. USA, UK, Australian) computer voices to my account. Why all countries? For some variety during those long road trips. Thanks.
  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    Hi @NerdHurd
    Welcome to the community! Voices have been added. Please check for updates in MyDrive Connect.

    Regards,
    Vikram.
  • RussiaCat
    RussiaCat Registered Users Posts: 1
    Novice Seeker
    Hi. Could you add Serena (UK) to my account please? Thanks.
  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    Hi @RussiaCat
    Voice activated! Check for updates now..

    Regards,
    Vikram