3 year subscription TOM TOM GO android app- Not able to subscribe

john galaxy
john galaxy Registered Users Posts: 3
Apprentice Traveler
Hi all, I have purchased a 1 year subscription of Tomtom GO mobile app for an android device. I wish to upgrade to a 3-year subscription. When I go to "upgrade" in the app, it only allows me to upgrade for 1 month or 1 year. How do I upgrade to 3 years? Any assistance will be most appreciated. John

Comments

  • [Gelöschter Benutzer]
    [Gelöschter Benutzer] Posts: 5,321
    Supreme Navigator
    How do I upgrade to 3 years?
    You can not.
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    HI John,

    Welcome to the Community!

    The 3 year subscription was discontinued some time ago. We currently offer 1 month and 1 year subscriptions.

    We do also occasionally have campaigns with different subscription lengths and pricing so keep an eye on your inbox :D

    Cheers, Mikko
  • john galaxy
    john galaxy Registered Users Posts: 3
    Apprentice Traveler
    Do you know if there is a discounted rate if you buy 2 years? I bought initially for 1 year and then bought again for another year. The expiry date was extended by 2 years in total. I was just wondering if there is a better package that can be bought at once. Not having to renew every year. Any comments will be appreciated.
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    HI John,

    The subscriptions indeed never overlap but a new subscription always extends the previous, currently running one.

    Unfortunately, we don't have that kind of discount scheme at the moment. It sounds like a good idea though :D I'll log it as an improvement request for the product team.

    Cheers, Mikko
  • Pinkman
    Pinkman Registered Users Posts: 7
    Master Explorer
    Hi as the 3 year subscription is not available anymore and not available in New Zealand, I will not be renewing my subscription
  • IanS100
    IanS100 Registered Users Posts: 302
    Supreme Navigator
    Pinkman wrote:
    Hi as the 3 year subscription is not available anymore and not available in New Zealand, I will not be renewing my subscription

    Snap! My 3 year subscription has just expired too and, as this is no longer available, I won't be renewing either. Removing this option was very short sighted of TomTom.
  • Germanator
    Germanator Registered Users Posts: 1
    New Traveler
    3 year subscription expiring in 3 days. I won't renew just for one month or 1 year, especially not for the higher price and certainly not since the app is hardly any better since i first got it three years ago. I'll wait for a deal and remove the app and use competition until then.
  • otas_pe
    otas_pe Registered Users Posts: 84
    Outstanding Wayfarer
    My subscription will expire soon as well. There is no 3 years offer and no development. So bye bye TomTom.
  • KodloN
    KodloN Registered Users Posts: 3
    Apprentice Traveler
    +1
    I assumed, that I would automatically be offered a next-3-year renewal, maybe even at discounted price to me as a loyal customer, but I was surprised - there is no 3-year renewal and the 1-year renewal price is higher than it was 3 years ago.
    It's risky move from TomTom, I think.
  • KodloN
    KodloN Registered Users Posts: 3
    Apprentice Traveler
    Renewal solved with TomTom support
  • DougBrooks
    DougBrooks Registered Users Posts: 22
    Master Explorer
    have to agree with the others in this thread, a 3 year renewal is the way to go, mine is due next year so i hope you guys go back and change this ridiculous money grabbing idea and give us the 3 year deal again.
  • wrighar
    wrighar Registered Users Posts: 3
    Apprentice Traveler
    Perplexed by the lack of a 3 yr renewal.
    My Previous 3 yr subscription has just expired, but I will not renew for just a year, especially as it only get used 1-2 times a year.

    Back to free mapping until a 3 yr sub returns.
  • DougBrooks
    DougBrooks Registered Users Posts: 22
    Master Explorer
    My 3 years is up this year so what was the deal worked out for user KodloN?
    I would love to continue using this in the cars head unit . but as data is so cheap when you are on a plan i may as well stay swap to google maps if nothing can be worked out.
  • say2stars
    say2stars Registered Users Posts: 1
    New Traveler
    Very Bad!!! The 3 years is gone.

    I am not extending!

    I’ve already bought the 2 old paid apps for Europe and USA. And now the overpriced 1 year subscription is no go. Will switch to Google maps that give almost the same for free as I have high volume data plan with my phone.
  • tgold
    tgold Registered Users Posts: 2,192
    Revered Voyager
    edited March 2019
    I’ve already bought the 2 old paid apps for Europe and USA. And now the overpriced 1 year subscription is no go.
    When GO Mobile was first launched there was an upgrade offer of 3 a year subscription for each paid TomTom Navigation app for some tiny cost. So you would qualify for 6 years of subscription. Maybe a forum moderator would comment on whether that old offer remains available.
  • Hevski
    Hevski Registered Users Posts: 1
    New Seeker
    edited August 2019
    My 3 year subscription is coming to an end this week to. I to will be voting with my wallet and not renewing.

    As other people have commented I too believe this is shortsighted to remove this as a subscription option.

    Under the current pricing model 3 years costs £45! Might as well go buy a physical device at that kind of money

    TomTom need to be careful the market is very competitive, with decent free options (especially against the likes of Google et al). Come on TomTom don't go for a quick cash grab, provide some more valuable subscription options
This discussion has been closed.