Runner 3 sync with iPhone

BLans
BLans Registered Users Posts: 2
New Traveler
edited January 24 in TomTom Sports
I lost my activity during sync with my tomtom runner with my Iphone.
After downloading the app on my macbook, this one won't open.

My great runs a to good for a really bad tool from TomTom!

Comments

  • lampard
    lampard Administrators Posts: 5,959
    Moderator
    Hi BLans,

    Welcome to the Community!

    I would advise you to make the iPhone forget the watch in the Bluetooth settings. (Tap the (i) next to the watch and then "Forget device")

    After that, please have a look at the public FAQ here to pair your watch with your iPhone again: Pairing your watch to iOS device

    Let us know how it goes!

    Cheers,
    lampard
  • lampard
    lampard Administrators Posts: 5,959
    Moderator
    Hi BLans,

    Welcome to the Community!

    Is there any specific error while opening the Sports Connect software on your MacBook?

    If an activity has not been transferred to TomTom Sports automatically or lost during the transfer, you can transfer it manually. See the public FAQ here : Re-exporting the activities (Choose MAC® OS X® in the link)

    Hope it helps!

    Cheers,lampard

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