Runner sync with Sports App — TomTom Community

Runner sync with Sports App

TB1964TB1964 Posts: 1 [New Traveler]
I cannot get my watch to sync when I connect it. It charges but none of my runs since May appear on my computer. I had this problem ages ago and bought a new docking unit but don't want to have to do this again.


  • tfarabaughtfarabaugh Posts: 16,684
    Unfortunately, it sounds like the dock, check that none of the pins are bent or corroded. I would call Customer Support before buying a new one, they may be able to replace it for you. To get the number for Customer Support, go to, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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