Trouble updating TomTom Start 25

mjdennison

OK I am at my wits end! I have had this unit for a few tears and whilst it works fine I have NEVER and i mean NEVER has a trouble free update!
It either won't connect of fails when updating. I have been trying all day to do an update but I have now lost all the maps. Can anybody help out here. I am on the edge of getting rid of it and going for a Garmin. is this my best course? As mentioned the unit is great but the update software is totally CRAP

dhn

https://en.discussions.tomtom.com/mydrive-connect-apps-474/faq-mydrive-connect-troubleshooting-tips-990570

https://uk.support.tomtom.com/app/answers/detail/a_id/16339

http://us.support.tomtom.com/app/answers/detail/a_id/21428/locale/en_US

http://us.support.tomtom.com/app/answers/detail/a_id/16695/kw/no maps found

mjdennison

OK gone through the above but to no avail so I have uninstalled the software including the downloads and reinstalled. Great it now says my unit is up to day, just one little problem THERE ARE NO MAPS ON IT!!!!!
Thanks for all your help, appreciate its not your fault I'm having an issue, but it may be time to give up on Tom Tom and get a better make

Niall

@mjdennison

Check out the UK version of "NO MAPS FOUND (MYDRIVE CONNECT)" https://uk.support.tomtom.com/app/answers/detail/a_id/16693/locale/en_GB

Then "RE-DOWNLOADING A MAP" https://uk.support.tomtom.com/app/answers/minor_detail/a_id/15227/

If all else fails, contact Customer Services.

CS United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

mjdennison

Nope no go. Just keeps saying on the software that the Start 25 is up to date but on the unit it says that there are no maps!!! This happened on my last TomTom so I binned it and got the Start 25 (should have known better) I do think somebody at TomTom needs to go on a software course and get these issues sorted. I will ring customer services but I bet they will just tell me to go over everything again. If so I will say sorry not got the time to help them get over their crap software update system.
Then off to Argos to get a better make.
Thank you all very much for all your help.

kevin688278

mjdennison wrote:

OK I am at my wits end! I have had this unit for a few tears and whilst it works fine I have NEVER and i mean NEVER has a trouble free update!
It either won't connect of fails when updating. I have been trying all day to do an update but I have now lost all the maps. Can anybody help out here. I am on the edge of getting rid of it and going for a Garmin. is this my best course? As mentioned the unit is great but the update software is totally CRAP

I attempted to update my go5200 whilst touring in France The wifi connection failed and this resulted in all my maps being removed and I was stranded in France without any SAT NAV This is not acceptable. My lesson learned> DO NOT attempt to update the device on a wifi system of unknown reliability