Phone and watch giving different numbers!

Sharonking
Sharonking Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
When I synch watch and phone, the numbers are different - so currently phone app shows 8,208 steps and watch is 6105. I have resynched several times, reinstalled the app but still no alignment- any ideas? Many thanks

Comments

  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Saronking,

    Welcome to the Community and sorry for my late reply here!

    Did you perhaps factory reset your watch at some point? That would've reset the step count on your watch and could explain this.

    Cheers, Mikko
  • Sharonking
    Sharonking Registered Users Posts: 2
    Apprentice Traveler
    Hi mikko
    Thanks for reply- no factory reset - the watch and app always out of synch with app showing higher.. I think it must be faulty?
    Thanks