Firmware version degraded to v1.3.255 after a factory reset

filippo.pirovano
filippo.pirovano Registered Users Posts: 3
Apprentice Traveler
edited January 24 in TomTom Sports
Good morning, may runner 2 (cardio+music) upfraded automatically to V1.6.26 a few days ago. However, after I did a factory reset, it went back to V1.3.255.
Could you please help?
Regards,
Filippo

Comments

  • lampard
    lampard Administrators Posts: 5,960
    Moderator
    Hi Filippo,

    Welcome to the Community!

    The software update V1.6.26 is a staged rollout and only released to 5% of the users. For now, you'll just have to wait for update notification.

    Also, stay tuned to the Forum since we'll be announcing it here once the update is released for all.

    Cheers,
    lampard
  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Hi Filippo,

    When you're satisfied that your question has been answered, please mark your topic as solved [How to FAQ] so that others with a similar question may find the answer easier.

    If you have further questions, don't hesitate to post back here :D

    Regards
    Vikram
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,209
    Community Manager
    Hi Filippo,

    If the update is offered depends on the IP address. So I guess you did the reset in a different network. Just connect the watch in the same network again where you had been offered the update.

    Greetings,
    Jürgen