Checking SIM card activation status-Carminat-tomtom-live

invisible
invisible Registered Users Posts: 7
Apprentice Seeker
edited January 2019 in Built in car navigation
Hi,

As per this: http://uk.support.tomtom.com/app/answers/detail/a_id/24613/~/carminat-tomtom-live-services-not-available-after-3-years-without-a

How can one confirm the activation status of their SIM card before purchasing a Live Susbscription please?

Thanks

Comments

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi invisible

    Welcome to the community:)

    I would advise that you contact customer service to check the current status of your SIM card, they will be able to help you better.

    Regards
    Vikram
  • invisible
    invisible Registered Users Posts: 7
    Apprentice Seeker
    Hi Vikram,

    How can I contact customer care without having to call them please?

    Since I do not currently reside in the UK.

    Thanks,

    Luke
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Luke,

    Welcome to the Community from my behalf as well!

    There's a Contact us link in the bottom of this page (as well as in the FAQ you linked to) through which you can also send an email to Customer Service.

    Cheers, Mikko

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