Checking SIM card activation status-Carminat-tomtom-live — TomTom Community

Built in car navigation

Checking SIM card activation status-Carminat-tomtom-live

invisibleinvisible Posts: 7 [Master Traveler]
edited January 2019 in Built in car navigation
Hi,

As per this: http://uk.support.tomtom.com/app/answers/detail/a_id/24613/~/carminat-tomtom-live-services-not-available-after-3-years-without-a

How can one confirm the activation status of their SIM card before purchasing a Live Susbscription please?

Thanks

Comments

  • VikramKVikramK Posts: 10,933 Moderator
    Hi invisible

    Welcome to the community:)

    I would advise that you contact customer service to check the current status of your SIM card, they will be able to help you better.

    Regards
    Vikram
  • invisibleinvisible Posts: 7 [Master Traveler]
    Hi Vikram,

    How can I contact customer care without having to call them please?

    Since I do not currently reside in the UK.

    Thanks,

    Luke
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi Luke,

    Welcome to the Community from my behalf as well!

    There's a Contact us link in the bottom of this page (as well as in the FAQ you linked to) through which you can also send an email to Customer Service.

    Cheers, Mikko
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