No heart rate information

DJ J Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
After updating yesterday my TomTom Runner 2 watch to 1.6.26 version and registering today's run, on some kilometers heart rate information is missing. Earlier, there was no such problem ?


  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi DJ J,

    Welcome to the Community!

    Thanks for reporting this! We're are already aware of this and working on fixing it in a future release.

    Cheers, Mikko
  • JasperW
    JasperW Registered Users Posts: 1
    Apprentice Traveler
    Hi Mikko, I had this same issue. Before I read this forum I tried resetting my watch to see if this would bring a solution. It did not. But unfortunately, I can no longer pair my watch with my iPhone. I can go through all the steps, up to and including entering the pincode. After entering the last number the pairing sequence starts again. All my software is up to date, so is this also an issue soon to be resolved? Got any other tips?