How to get your map you just purchased?

TraceyP Registered Users Posts: 1
New Traveler
Hey all! I just purchased a map for my TomTom XL. At the end of my purchase I got a pop up about sending me a confirmation e-mail. I thought I had to confirm to get my download map. Not so and my devise is not downloading. How do you get the map that you purchased?


  • dhn
    dhn Posts: 33,382
    If you connect to Home-->Update my Device, is the map not offered?

    United States
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST

    When asked for your model, do NOT answer. A live agent should come on the line and you can ask about your map purchase.
  • lampard
    lampard Administrators Posts: 5,964
    Hi TraceyP,

    Welcome to the Community!

    I can see that your recent purchase of USA map v9.55 has been assigned to your account and you can download it by using the TomTom HOME application. Please see the public FAQ here to do so: Installing a map using TomTom HOME

    Hope it helps!