Spoken directions are cut short

AlbanT

Hi,

In the past few weeks my Tomtom (Go app on my Android phone) started to cut spoken directions short.
Like "Turn right after 6" instead of "Turn right after 600meters"
Any ideas on how to solve this?

I tried changing the language of the spoken directions but it seems tht they all have the same issue.

COuld it be an issue with V1.17?

MikkoK

Hi Alban,

Welcome to the Community!

Could you also confirm your phone model and Android version, please?

Cheers, Mikko

AlbanT

Sorry forgot about that

HTC One M9
Android 7.0 (4.17.161.11)

MikkoK

Hi Alban,

Thanks! Sorry, I forgot to ask one more important detail: Which voice are you using when you experience this? Have you tried any other voices?

Thanks, Mikko

piston

I have the same issue. The spoken directions are cut short. Samsung A5 2017, Android 7.0, voice Eva. Playing downloaded music at the same time via Spotify. No data connections active. My phone is connected to a Sena 10R.

MikkoK

Hi Piston,

Thanks for reporting this!

Can you try if you can reproduce this without the headset, please? Trying other voices would also help narrow down the issue.

Thanks, Mikko

Giant1953

Here the same problem with (dutch) voices Xander (computervoice which only sounds fractions of seconds) and standard voices Eva and Bram who only speak parts of the instructions. This is on my new Android car radio (Ownice C500). Tomtom ran perfect on old Android car radio. I bought a new one because the old one complained all the time about no memory. I really hope there is some kind of solution because I just payed las week for a new subscription till 2020.

Just for fun I installed Navigon from the playstore. Navigon is also featuring Xander (same computer voice) and here he speakc flawlessly.

aemaldi

In my case, I have a heat android unit in my car. With the new option I change the audio channel for the audio instructions in order to get them audible. But now, TomTom does not quit the radio before the instructions get audible. The instructions are heard (and the radio too in the background). At the end of the instruction, it swith off the radio, but just for a while and gets back the radio again.

With the new option, TomTom Go works better with the audio instructions than with the old versions, but It does not work perfectly... And it should.

AlbanT

Sorry for the delay!

I have this issue with any voice.
I tested Lucy (Belgian), Doreen (African) and the Australian dude recently and all give me the same issue.

Giant1953

Hi, I found on another forum that this problem was introduced with version 1.17 of the TomTom Go app. So I installed version 1.16.1 on my Android radio and I'm happy to say that my problem is solved. Offcourse I can't update the app anymore, but maybe that TomTom manages to solve the problem.

indrek0711

Hi, is there any solution found? I have same problem - phone has Android 5.1, Go app is version 1.17.1. Voice directions are cut off from half sentence.
No solution in 5 months?

Giant1953

As can be found in my reply above, the workaround is using v1.16 of the app. It can be found at apkpure.com

indrek0711

I had problems with maps download with v1.16.1. It refused to connect and download any maps... You say that ver 1.16.1 works fine and it receives map updates also? And traffic works also?

Giant1953

Yes, I also had the problem that the app would not download maps. APKpure provides so called XAPK packages. This worked for me. You can find on their site how to use these packages.

Everything workes, downloading maps as well as actual traffic information.

Succes!

indrek0711

Well, thanks a lot, will give it another try!

JB2

I have the voice cut-off problem with V1.17.1 and Lucy on Android 7 and 8. VERY annoying. Also using other voices.
I do not have the problem with V1.17.1 and Lucy on Android 4.

Vjkdigital

I just downloaded the latest version from play store. On my Android head unit ALL recorded voices are cut in half. Interestingly when you "test" the voice in the download section it plays the announcement fine. Soon as you download any recorded voice and select it, when it plays from the unit the sample it's suddenly cut in half along with all the announcements while navigating. If you switch back to computer voice they all play fine.

This thread was started 7 months ago, please tell me your not still waiting for this issue to be fixed, I just paid for it and will be going back for a refund if I can't use it.

Also when tested on my Samsung S8+ the recorded voices are fine, it's just on the android head unit.
Head unit is an octocore 2gb ram, 32gb storage.

indrek0711

As it was pointed out, solution is go back to ver 1.16.1. I have ver 1.16 atm and don't have any distortions. Of cource until we have fixed new version from Tomtom.

Vjkdigital

Unfortunately I can't. I don't have the old version and it was installed from play store.

Think I'll be cancelling the subscription.

indrek0711

You can install the older version through app called 'APKpure'. Install it from their website https://apkpure.com/. Then launch the app, search 'Tomtom go', but dont install the default selection. Instead go 'Version history' and there you can find all the previous Tomtom go versions.

Vjkdigital

Ok. Thanks.

Are there any other bugs to expect from the older version?

Asprin

@indrek0711,

We need to read the rules about posting things.

https://en.discussions.tomtom.com/how-to-use-the-forum-35/tomtom-discussions-use-agreement-updated-november-2016-1

• Keep it spam-free. TomTom Discussions is provided as a service to TomTom customers and is not intended for the promotion of third party services, products, websites, or organisations. Please refrain from posting content that would constitute advertising, junk mail, spam, chain letters, petitions, or any other form of unauthorised solicitation.
• Keep it legal. It is unacceptable to post any material (i) that would infringe on any patent, trademark, trade secret, copyright, or other proprietary rights of any party, (ii) that contains software viruses or any other computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware, or (iii) that is deemed to be illegal by any local, state, federal, or international law.

10. Links to Third Party Sites. TomTom Discussions may contain links to third party sites. Access to any other internet site linked to this website is at the user's own risk and TomTom is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. TomTom provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.

Any links posted by you are subject to all terms and conditions like any other type of content posted to TomTom Discussions. You may not post a link that directs users to any content or information that would constitute a violation of this Use Agreement.

indrek0711

Asprin624 wrote:

@indrek0711,

Ok, and how I'm violating those above posted rules exactly, please show me? How content and information in above mentioned link violates that Use Agreement?

Rider400

I've noticed it to.
I use the Male non TTS Dutch voice with single headset

Galaxy S6 Android 7

DougBrooks

same problem on my android head unit running android 6 , been like it for months. Just like the bug where it americanises every direction islands are now rotaries etc

Dutch-Rider

On my new phone (Doogee S60) it is worse then my previous Galaxy s6.
It also happens with the internal speaker but there it is very minimal

It doesn't happen with other navigation-apps. So it is a very typical TomTom issue