bad attention customer service

Enrique b
Enrique b Registered Users Posts: 3
Apprentice Traveler
edited January 24 in TomTom Sports
hi,

At the beginning of August, they picked up my watch, in order to repair it, in principle, it was going to be three weeks, we have already been a month and a half, and still have no answer, UPS, has lost the clock, and Tom Tom's technical service does not he gives me an answer, when I will receive a new one, that I have already been told that I would receive it.
A shame that the customer service is so bad.
when will I receive it?
it may never be. Is the customer service of Spain.
bad attention
bye.

Comments

  • VikramK
    VikramK Administrators Posts: 13,795
    Moderator
    Hi Enrique

    Sorry for the delay in response. I just had a quick look at your case with the customer service and it has been escalated to a team which handles cases regarding lost devices or watches.

    I have sent them a heads up so someone will contact you with any updates they have.

    Regards
    Vikram
  • Enrique b
    Enrique b Registered Users Posts: 3
    Apprentice Traveler
    Dear Vikram,
    Many thanks in advance.
    Regards
    Enrique
  • Enrique b
    Enrique b Registered Users Posts: 3
    Apprentice Traveler
    hi Vikram

    problem solved

    Thank you very much for your help

    Regards

    Enrique
  • VikramK
    VikramK Administrators Posts: 13,795
    Moderator
    Hi Enrique

    You are welcome:)

    happy to know everything is sorted now:)

    Cheers,
    Vikram
This discussion has been closed.