bad attention customer service

Enrique b

hi,

At the beginning of August, they picked up my watch, in order to repair it, in principle, it was going to be three weeks, we have already been a month and a half, and still have no answer, UPS, has lost the clock, and Tom Tom's technical service does not he gives me an answer, when I will receive a new one, that I have already been told that I would receive it.
A shame that the customer service is so bad.
when will I receive it?
it may never be. Is the customer service of Spain.
bad attention
bye.

VikramK

Hi Enrique

Sorry for the delay in response. I just had a quick look at your case with the customer service and it has been escalated to a team which handles cases regarding lost devices or watches.

I have sent them a heads up so someone will contact you with any updates they have.

Regards
Vikram

Enrique b

Dear Vikram,
Many thanks in advance.
Regards
Enrique

Enrique b

hi Vikram

problem solved

Thank you very much for your help

Regards

Enrique

VikramK

Hi Enrique

You are welcome:)

happy to know everything is sorted now:)

Cheers,
Vikram