Sync routes between MyDrive web and MyDrive app

lafrecciablu
lafrecciablu Registered Users Posts: 3
Apprentice Traveler
edited January 2019 in MyDrive Web and Apps[Route Planner]
Hi,
I've got 10 (saved) routes on mydrive web.
All 10 sync fine with TomTom GO app on Android.
Now I've installed also mydrive android app (on two devices).
Both only show the first 4 routes.
I'm using the same login of course.
Is there a limitation?
Thanks
René

Comments

  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi René,

    Welcome to the Community!

    Could you also mention the app version you're using as well as your phone model and Android version, please?

    Thanks, Mikko
  • lafrecciablu
    lafrecciablu Registered Users Posts: 3
    Apprentice Traveler
    Hello Mikko,
    Thanks for getting back to me.

    MyDrive 1.12.0
    Samsung S5 with Android 6.0.1
    Samsung Galaxy Tab S2 with Android 7.0
    And now on S5 it says "An error occured. Please try again later.".
    Whereas on S2 it still shows only the first four routes.
    Favorites sync fine on both.
    Any idea?
    Thanks
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi René,

    Thanks for the info!

    It seems that routes saved before we released the v1.12.0 update for the app are not shown on the app. Only the routes you save now are shown.

    The issue you're having with your S5 is a different one. Please, start a new topic about it.

    Cheers, Mikko
  • lafrecciablu
    lafrecciablu Registered Users Posts: 3
    Apprentice Traveler
    Hi Mikko,

    sorry to contradict, but the v1.12.0 has been released 15 days ago, I'm using mydrive since 8 days...
    And the new routes I've created yesterday do not appear neither.
    Kind regards
    René
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    HI René,

    Thanks for the info!

    It seems there's something else going on with your app then. I could reproduce this - also on S5 - with the old routes not showing but I get new saved routes just fine.

    I'd recommend you to report this to Customer Service for further investigation. They'll be able to get to the bottom of this and help you get it sorted.

    Cheers, Mikko

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