Runner 2 not updating

theunknown Registered Users Posts: 6
Master Traveler
edited January 24 in TomTom Sports
my watch is not updating pls help


  • tfarabaugh
    tfarabaugh Posts: 16,943
    It is hard to help you when you give absolutely no information. How are you trying to update, by app or PC? Is it not syncing or not doing a firmware update? Are you getting any error messages? Basics are required to assist you.
  • magister-cz
    magister-cz Registered Users Posts: 2
    Apprentice Traveler
    I have Runner2 without cardio and music and no updates.
    I try to connect using the iPhone and PC applications. No error, no info, no updates. My sw is 1.3.255.
  • Gray44
    Gray44 Registered Users Posts: 1
    Apprentice Traveler
    Mine (runner 2) doesn't update either. Maybe too soon? Or maybe they did a recall?

    VERSION 1.6.26
    Released on 12 September 2017 This update applies to: Runner 2 Cardio GPS Watch, Runner 2 Cardio Music GPS Watch, Runner 2 Music GPS Watch, Spark Cardio GPS Fitness Watch, Spark Cardio Music GPS Fitness Watch, Spark Music GPS Fitness Watch
    Fitness Age
    TomTom Fitness Age is an indication of how well your body functions physically, relative to how well it should work, based on things like your heart rate during activities, maximum and resting heart rates, activity, gender, age, height and weight.
    The more effective activity you do, the better your Fitness Age becomes. Start working on your Fitness Age by earning Fitness Points. You earn Fitness Points when you record your activity on a TomTom Sports watch with heart rate monitoring.
    Click here to learn more about Fitness Age.
    Music improvements
    Your watch now remembers where you stopped in a music track or audiobook when you disconnect your headphones. You can also skip within a music track in 10 second increments by long pressing left and right on your watch.
    Automatic pausing during activities
    You can now set your watch to automatically pause and resume an activity based on movement. This is controlled by a new per activity setting. To learn more, go to Pausing and stopping an activity.
    This is controlled by a setting accessed as follows:
    From the Clock screen, press right.
    Select one of the activities, then press right.
    Tip: Auto pause can be used when running, cycling, trail running, hiking, freestyle, skiing and snowboarding.
    When you see Please wait or Get going, press down.
    Select PAUSE.
    Select ON or OFF.
    Control of syncing and alerts
    New settings give you more control on when and how your watch syncs with your mobile device. You can also control whether you want to receive phone notifications on your watch or not.
    From the Clock screen on your watch, press down to open the SETTINGS screen, then select PHONE and press right. Select MANAGE and then SYNCING. Choose from the following options:
    ON - Assuming your watch and mobile device are paired, automatic syncing of your activities to your Sports account happens when you open the Sports app. Syncing also occurs in the back-ground when the app is closed
    OFF - This setting saves your battery without you having to unpair your watch. No syncing can occur, either manual or automatic, and you receive no alerts.
    MANUAL - When set to MANUAL, you need to press a button on your watch to wake up your watch. Syncing then occurs when the Sports app is opened. This option also allows you to control battery use. You receive no alerts.
    Coming Soon:

    Personalised Workouts
    To workout more effectively, you can now select one of 50 personalised workouts that are downloaded automatically to the watch after connecting it to TomTom Sports website or app. There are workouts for both running and cycling activity types and they come in 5 categories: Fitness, Fat Burn, Endurance, Speed and Power.
  • mnk
    mnk Registered Users Posts: 36
    Outstanding Explorer
    I am trying to update to VERSION 1.6.26 through the sports connect app but it only shows the older 1.3 version.
  • NevNutz
    NevNutz Registered Users Posts: 2
    Apprentice Traveler
    yeah mine to, doesnt want to update
  • Xherdan
    Xherdan Registered Users Posts: 26
    Apprentice Traveler
    Keep calm it is normal because it is a phased roll-out so the update is not yet offered to everyone.
  • magister-cz
    magister-cz Registered Users Posts: 2
    Apprentice Traveler
    For update 1.3.255, runner 2 is also not listed, but only cardio and music but my runner 2 version 1.3.255 have. Hopefully, then, it is a phased roll-out so the update is not yet offered to everyone.
  • icemac
    icemac Registered Users Posts: 199
    Legendary Explorer
    The update is not for all now. You have to wait for Your turn and read topics.

  • xray79
    xray79 Registered Users Posts: 160
    Renowned Wayfarer
    as mentioned by others this update will be rolled out in phases and it might take till end September before it is on all TomTom watches that are listed in the update.