Spark 3 cardio won't sync with iPad

Jim Adams
Jim Adams Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Have tried forgetting device in iPad settings, now won't find the watch with Bluetooth.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    I would start from scratch and do the steps in specific order:

    Uninstall the app, remove or forget the watch from the phone's BT menu, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    You may want to factory reset the watch at the same time to clear all pairing codes, in which case the steps are:

    Uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.