Runner 3 won't wake up

Bliss94 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Recently purchased runner 3 and having an issue with it falling asleep all the time. If I'm not doing a run or cycle, just wearing it, the screen will go blank and it won't wake up again until I plug it in. Only lasts about 10 minutes before the screen goes off!! I have tried pressing the buttons, holding the buttons and covering the screen but nothing works. Before it 'falls asleep' I check the battery and it says it's full?! Help! I'm getting really frustrated with this


  • tfarabaugh
    tfarabaugh Posts: 16,938
    You may want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, go to, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.