Recovering activity from a watch — TomTom Community

Recovering activity from a watch

LizzieHLizzieH Posts: 2 [Apprentice Traveler]
I am gutted. This morning I did a triathlon and (stupidly perhaps) afterwards synced my watch and phone using bluetooth and 4G. None of my data has transferred to my watch and the storage bar is empty on my phone. I can see the activity in the history on my phone. Is the detail lost forever?

Comments

  • tfarabaughtfarabaugh Posts: 16,396
    Superusers
    I assume you mean the storage bar on your watch, which would indicate the activity is not on the watch (the history is just summary data). All hope is not lost, however, it may just be delayed showing up on the server or you may be able to force an upload following these steps:

    1. Exit MySports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
    2. Locate the ttbin files:

    PC:
    The ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom MySports\{Watch Name}

    Apple Devices:
    a. Connect your iOS device to your computer and wait for iTunes to open.
    b. Select your iOS device in the iTunes sidebar.
    c. Select the Apps tab and scroll down to File Sharing.
    d. Select MySports.
    e. The ttbin files are listed on the right hand side.
    f. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer

    Android Devices:
    a. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_MySports/[serial number of watch]/workouts/uploaded/).
    b. Copy them to your computer

    3. Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom MySports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]
    4. Restart MySports Connect and connect your watch
    5. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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