Last activity wont upload to the Sports App

MarcelCholby
MarcelCholby Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I cant upload my activyties even after i sync it. I can see my last run on the watch, but it won't get to app.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    Did you get any error messages while syncing or did it hang up at all? If using the phone app, did you have a strong Internet connection (preferably WiFi) when you synced it? If using a computer, have you first installed the Connect software and is it running? The software must be installed and running prior to plugging in the watch. If you are using the phone app, once you have synced by phone you cannot also sync by computer, it is either/or. Once the watch thinks it has a successful upload it clears the memory (what you are seeing in the History is just summary data points, the actual activity is deleted once synced). If using an app to upload, the app needs to be open and active. Also make sure you do not separate the watch and the phone during the sync process. Best bet is to put the watch on top of the phone and leave it there. If you get out of BT range it will fail. Make sure you have strong signal on the phone (Wi-Fi is even better). A weak signal will slow the process and can cause failures. I recommend using the computer to sync as it is much more reliable and much faster. Also, when you upload activities using the MySports app for phones and mobile devices, backup data files for manual import like fit or tcx files are not stored on your computer so it is best to use MySports Connect on your computer if you need those file types for manual uploads or you want a more reliable syncing process.

    To force MySports to reupload an activity you need to do the following:

    1. Exit MySports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
    2. Locate the ttbin files:

    PC:
    The ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom MySports\{Watch Name}

    Apple Devices:
    a. Connect your iOS device to your computer and wait for iTunes to open.
    b. Select your iOS device in the iTunes sidebar.
    c. Select the Apps tab and scroll down to File Sharing.
    d. Select MySports.
    e. The ttbin files are listed on the right hand side.
    f. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer

    Android Devices:
    a. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_MySports/[serial number of watch]/workouts/uploaded/).
    b. Copy them to your computer

    3. Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom MySports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]
    4. Restart MySports Connect and connect your watch
    5. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Fisherman74
    Fisherman74 Registered Users Posts: 2
    Apprentice Traveler
    I am facing the same problem for about 5 months - The last run won't upload. It uploads the one before. For example... I had a run today and after connecting the watch with the app, it has uploaded the run I had 2 days ago. The today run will be uploaded after I connect the watch after the next run. And idea how to nič this issue permanently?
  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    I am facing the same problem for about 5 months - The last run won't upload. It uploads the one before. For example... I had a run today and after connecting the watch with the app, it has uploaded the run I had 2 days ago. The today run will be uploaded after I connect the watch after the next run. And idea how to nič this issue permanently?
    At this point I would suggest calling Customer Support to see what they can do. They can more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).