I tried two different credit cards to make a purchase of Canada maps via the TomTom web site but it just says "Sorry an error occurred". The cards are good and so was all the info I put in including the exact billing address. Has anyone else encountered this problem?
Thinking we may as well just use the cell phone for GPS in Canada now.
0
Comments
Superusers
United States
877-757-7137
Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
Curious. What model device do you have?
No it's not it's Tomtom and all i get is fobbed off
if i was you i would save you money and download google maps to your phone at least you know they will work
Superusers
1 877-757-7137
Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
I do not have the patience to solve similarly misplaced unsuccessful. Plus so expensive!
Superusers
Ceská Republika
+420 23 90 00 491
pondelí-pátek 09:00-17:30
It's a good thing that I didn't pay for another year of quarterly updates I guess!!!
NOT satisified with TomTom anymore. They've gone down hill in the route navigation world. They have forgotten the ones that do not use all of the latest and Greatest? gadgets, but only want to get from here to there by MY chosen route. I route in another software and down load it to the 720 much faster than using the 720 to do it.
Very close to saying good buy to TomTom! ...........................
Superuser
"M6">GO 720, 2GB + SD 2GB, TomTom HOME
As long as the serial number starts with "M6" then it is not "End of life" so give Customer Service a call to sort out your subscriptions
CS United States
877-757-7137
Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
The information below was done at my own risk and WITHOUT any help/advice from tech support. Your experience doing this may not have the same results.
I couldn't do a restore to the sim using HOME so I deleated all of the files (Sans the System Volume Information folder) from the internal and SIM then copied back (using windows explorer) the files from a backup done at the time of the map download that was done a month ago to the unit that was stolen. the files were installed to the opposite directories from the backup ie: I installed the backup internal memory to the SIM and the storage directory the internal folder.
I did a reboot and lo and behold, everything started right up including the custom trike icon that I had designed. I then went thru Home and did a map update and all went well!
I cleaned up some of the non used files that I had on the original that I had created like music and photos then did a backup of the changes. As of tonight, it is working great again.
I guess that there wasn't enough space left on the internal memory for a larger map file causing the error message above.
PS I will be looking for replacement 'sales' of the 720's as I figure that with 10 or so, I will be able to plan itineraries for the remaining years of my life. When you have something good, stay with it !!!!