Smashrun- Export of activity from the SPARK 3

mraliman

Hi, I've been using the Smashrun platform for analytics for few years, first with my Microsoft Band and latterly with my TomTom Spark 3. It all worked seamlessly until recently. Now if I try to sync to Smashrun I get this error message
"Unable to successfully complete your import.
There was some trouble importing your runs.
Error querying an import source without a filter. Getting run list from TomTom"
To try and fix I thought I would delete Smashrun from the 'apps and exporting' list on TomTom Mysports. When I deleted it there no longer seems to be an option to link TomTom to Smashrun.
Any other Smashrun users out there found this problem?

Mark Bartlett

Hi,
You need to create the link from the Smashrun web site, then it will appear in the list in Apps & Exporting.
See http://en-gb.smashrun.com/running/devices.

mraliman

That was really helpful, thanks. I had enabled it from Smashrun before, but I tried removing it on Smashrun and adding it again and it's all working again. Yay!