Steps not registering on app?

Ginnn Registered Users Posts: 10
Master Explorer
edited January 24 in TomTom Sports
SO I know people are having issues on activities not loading, but all of a sudden none of my steps are registering on the app.
I've connected by bluetooth and physically to a PC and its still saying 0 steps since my last connection.
Now my gym activity from this morning uploaded fine and the watch is displaying 12,000+ steps, but nothing since the 21st of Aug step wise is showing up??


  • Ginnn
    Ginnn Registered Users Posts: 10
    Master Explorer
    So after syncing again this morning it seems to have counted all steps since I synched on Wednesday, but while my weekly watch total steps are 69788 the total on my app is 24,419?
  • lampard
    lampard Administrators Posts: 5,966
    Hi Ginnn,

    Welcome to the Community!

    Please get in touch with our customer support to get this reported. You can click on the 'Contact Us' option at the bottom of this page to Phone/Email them.