MyDrive Connect - Outage

Map removal from my account that is no longer active

ray_rig
ray_rig Registered Users Posts: 45
Apprentice Seeker
edited August 2018 in Map purchase & installation
Hope someone can help. I have The whole of Europe installed on my device.I used to have Western Europe only, now it keeps telling me my Western Europe has expired. Is there any way of removeing this from my account so I don't keep getting asked to renew. Thank you.

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    What model?
  • ray_rig
    ray_rig Registered Users Posts: 45
    Apprentice Seeker
    Ho. Go Live 825
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Ray,

    The services are assigned to your device, not your account. Unfortunately, this means that they cannot be removed. I'll log this as an improvement request for the product team.

    Cheers, Mikko

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