TomTom Blue&Me boot loop after update latest map

anna1975
anna1975 Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in Built in car navigation
Hi all, I've a problem on my tom tom go blue&me. Today I purchase the new map europe and intalled on device via tom tom home. The download and install process is ok, but after reboot the device start a boot loop.

I try to remove software from memory card and perform a tom tom update via tom tom home without any success.

does anybody have a solution?

thanks

Comments

  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Anna,

    Welcome to the Community!

    I'd first recommend you to reset your device by pressing and holding down the power button until you hear a drumming sound (ca 15 sec).

    Should that not help you sort this out, please set your device to recovery mode [support FAQ - Red X]. Please note, that this will delete your saved favourites, home location and recent destinations. You can save your favourites to your computer [Support FAQ - Save Favourites].

    Cheers, Mikko
  • anna1975
    anna1975 Registered Users Posts: 2
    Apprentice Traveler
    Thanks for your suggestion. I try to reset the device but unfortunately it is still in bootloop.
    I finally fix the device by erasing all internal folder and perform a reinstall via tom tom home.

    Now the device working well.

    Thanks.