Activity not syncing

grivo242
grivo242 Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
I've read the many, many other threads about this problem (it seems like at some point TomTom should just make a feature to manually sync activities, huh?) and I've found the .ttbin file corresponding to my activity. I double click and... nothing at all happens. The MySports App blinks in the task bar (Windows 10), but the screen just stays on "charging" or "ready" or whatever, including when the watch is not connected. Anyone have any other ideas?

Comments

  • Bamei
    Bamei Registered Users Posts: 2
    Apprentice Traveler
    I have the same issue, can't sync activities, not with connecting watch to computer nor via bluetooth on the app. Did reset watch and restart everything, still not working! Would be nixe to get the issue fixed - Thanks!
  • ridemtbsnow
    ridemtbsnow Registered Users Posts: 4
    Master Traveler
    It must be issue with the latest update as I can't sync activities at the moment either.
  • jgrovers
    jgrovers Registered Users Posts: 1
    Apprentice Traveler
    Same problems here. My two friends with tomtoms can't get their watches to sync either. I usually am good with this stuff and get it figured out quickly but nothing I'm doing is working.

    I'm also going into the settings screen and see "1 activity waiting to upload to Tomtom Sports", but every attempt fails.
  • Jacques Joubert
    Jacques Joubert Registered Users Posts: 2
    Apprentice Traveler
    Same here. Last upload worked on Wednesday (two days ago). Stuck uploading today's workout.
  • MattNoonAU
    MattNoonAU Registered Users Posts: 6
    Master Explorer
    Also stuck as well.

    It's such a buggy piece of software. I have to make sure I am off wifi if I want to sync via my android. I have to restart the PC to make the MySports software happy. I have to come read these boards once a month to see why my sync has failed.

    Definitely trying a Suunto next time round.
  • grivo242
    grivo242 Registered Users Posts: 2
    Apprentice Traveler
    Update: Some random 10 second activity I made as a test uploaded 24 hours later. My actual run is gone forever. But at least the app works again now, even though I never received any reply from TomTom and have no idea how to fix the problem if it happens again.
  • Stuart McDonald
    Stuart McDonald Registered Users Posts: 759
    Exalted Navigator
    grivo242 wrote:
    I've read the many, many other threads about this problem (it seems like at some point TomTom should just make a feature to manually sync activities, huh?) and I've found the .ttbin file corresponding to my activity. I double click and... nothing at all happens. The MySports App blinks in the task bar (Windows 10), but the screen just stays on "charging" or "ready" or whatever, including when the watch is not connected. Anyone have any other ideas?
    Hi. Double click to upload ttbins has not been a feature for over a year. To re-export a ttbin using Sports Connect you place all the ttbins into the [serial number] folder and the Sports Connect Settings page will have a 'Try Again' button.

    See this answer for more details
    https://uk.support.tomtom.com/app/answers/detail/a_id/17391

    Regards,
    Stuart.
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