Can't initialize app on android smartphone

Ginaccio
Ginaccio Registered Users Posts: 4
Neophyte Traveler
edited January 25 in TomTom Sports
Hi all, I've just purchased the Tom Tom bandit camera but after downloading the app when I launch it it cannot get the localization permission nor finalize the launch.
The app doesn't appear in the list of app eligible for the localization service but is indeed present in the app lost.
My mobile phone is a nexus 5x with android 8.0.0.
I hope you can help me!

Comments

  • Ginaccio
    Ginaccio Registered Users Posts: 4
    Neophyte Traveler
    Is there anybody out there?
  • Ginaccio
    Ginaccio Registered Users Posts: 4
    Neophyte Traveler
    It works with the same device (my girlfriend Nexus 5X) with Android 7.1.2 but on mine (updated with latest official Android Oreo 8.0.0) no. I guess it's a matter of SDK and the app needs to be updated to the latest Android release. At the moment the TomTom Bandit without his app is almost unusable. Please fix it!
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Ginaccio,

    Welcome to the Community and sorry for late reply here!

    The screen on your video refers to Bandit Studio. Please note, that Bandit Studio is designed to be run on desktop computers. On a mobile device you should use the TomTom Bandit mobile app. You can find it here.

    Cheers, Mikko
  • Ginaccio
    Ginaccio Registered Users Posts: 4
    Neophyte Traveler
    Thank you for the replay but I was talking about the tomtom bandit app. Anyway i have contacted the tomtom customer care and they have acknowledged that the app is not fully compatible with the new Oreo Android OS 8.0.0 and I won't be able to use it until they release a new app version.
  • MHolm
    MHolm Registered Users Posts: 25
    Outstanding Wayfarer
    Ginaccio wrote:
    Thank you for the replay but I was talking about the tomtom bandit app. Anyway i have contacted the tomtom customer care and they have acknowledged that the app is not fully compatible with the new Oreo Android OS 8.0.0 and I won't be able to use it until they release a new app version.

    Thanks goodness I have a device without Android 8...
  • six3seven
    six3seven Registered Users Posts: 8
    Apprentice Traveler
    MHolm wrote:
    Thanks goodness I have a device without Android 8...

    Hmm :-/

    I don't. 28 days later and the app still doesn't work.
  • MHolm
    MHolm Registered Users Posts: 25
    Outstanding Wayfarer
    six3seven wrote:
    MHolm wrote:
    Thanks goodness I have a device without Android 8...

    Hmm :-/

    I don't. 28 days later and the app still doesn't work.

    That's what I was aiming at. The Bandit software update history hasn't exactly been impressive for quite some time. However, now we have reached a point where we can no longer use the software needed for a TomTom product. It would suit TomTom not leaving the customers hanging like this.

    TomTom: When will we receive an update so we can use the Bandit app on an Android 8 device?