Runner 3 music upload — TomTom Community

Runner 3 music upload

Roadrunner37Roadrunner37 Posts: 1 [New Traveler]
Hello, I have created an iTunes play list and subsequently uploaded it to my runner 3 sports watch. It all appears to work fine and says it has uploaded but when I disconnect the watch and push the up button to view my music, it says no music can be found. Any suggestions?

Comments

  • tfarabaughtfarabaugh Posts: 15,787 Superusers
    Are all of the tracks DRM free? It will not play DRM tracks, you must own all the music you load. Here are the detailed instructions on music to assist you as you work through it:

    The MySports Connect application talks to Windows Media Player and iTunes (if they are installed) to query the playlists you have created (you cannot upload individual files; they need to be organized into playlists). These playlists are then listed when you connect your watch. To make it easier to load them, give the playlists distinctive names like "My Spark Playlist" or something similar so they are easier to find. You then use MySports Connect to copy the playlists you want to the watch. In iTunes & WMP you need to create playlists (the watch only plays playlists, not individual files as there is no folder system on the watch). Once you have the playlists created, dock the watch and hit the music note button on the Connect interface, which will take you to the Music screen where it will list all playlists on the computer. When you see the one you want to load, click on it to add it to the watch. Make sure the tracks are in the right format. If tracks are not in an acceptable format they will not play, nor will the playlists they are in.

    MP3:
    Sample rate: 16KHz to 48KHz
    Bit rate: 8 kbps to 320 kbps
    Mono/stereo channels and joint stereo.
    Artist, track title and length are displayed for the following languages: English, Czech, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Finnish and Swedish. Other languages may display correctly if the only used characters available in a supported language.

    AAC:
    MPEG2 and MPEG4 AAC-LC and HE-AACv2 are supported.
    Sample rate: up to 48KHz
    Bit rate: up to 320 kbps
    Mono/stereo/dual mono are supported.
    Artist, track title and length for AAC is not supported.

    The watch does not support files with DRM of any type. This includes offline tracks from Apple Music and Spotify. MySports Connect will not count any DRM tracks as part of a playlist, so if all the tracks in a playlist are DRM then the playlist will not be shown at all.

    You can also go to the watch in a file explorer window (the watch will be mounted as a drive) and create a folder in the Music folder and move the tracks into that folder. The software will then automatically create a playlist with all the tracks in the folder named after the folder.

    If you are not using Windows Media Player or iTunes then you need to create an .m3u or .m3u8 playlist file (various music programs do this) and then set the Playlist Root Folder. Press the Gear icon in MySports Connect and then scroll down to Advanced Settings and set the location here. The playlist root folder is searched (and sub-directories) for any .m3u/.m3u8 playlist files and those will be listed (along with any Windows Media Player/iTunes playlists) by MySports Connect when you connect your watch. This only needs to be done if you are not using WMP or iTunes; otherwise they search the default locations. The playlists need to be on a physical drive on your machine, it will not find cloud drives.

    If using iTunes, check that iTunes is set to share libraries. You need to click the dropdown at the very top left and select Preferences. On the Advanced tab, make sure there is a check next to "Share iTunes Library XML with other applications".

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • claudio.clausiclaudio.clausi Posts: 5 [Master Traveler]
    Runner 3 does not see my Music Playlist.
    I have created a new Playlist using iTunes to be uploaded onto my Runner3.
    The Playlist is not listed in the Connect music.
    Any suggestion?
    Thanks!
    Claudio
  • Runner 3 does not see my Music Playlist.
    I have created a new Playlist using iTunes to be uploaded onto my Runner3.
    The Playlist is not listed in the Connect music.
    Any suggestion?
    Thanks!
    Claudio
    Hi. Are you using the Sports Connect software to put the playlist onto the watch? i.e. You create playlist (of non-DRM music) in iTunes, connect your watch and go to the Music page of Sports Connect. The playlists should be listed there and clicking on them will copy them to the watch. Once you have done the icon for the playlist on the Music page will change to a watch icon to show it is on the watch.

    Regards,
    Stuart.
  • claudio.clausiclaudio.clausi Posts: 5 [Master Traveler]
    Thanks for the hints Stuart.
    I did bought some albums from iTunes Store (should be DRM free) and created a playlist.
    My spark3 does not see the playlist and ask for the location to open the playlist.
    It sounds weird. Any suggestion?

    Thanks!
    Claudio
  • Thanks for the hints Stuart.
    I did bought some albums from iTunes Store (should be DRM free) and created a playlist.
    My spark3 does not see the playlist and ask for the location to open the playlist.
    It sounds weird. Any suggestion?

    Thanks!
    Claudio
    Hi. Sorry I'm still not clear what you are doing, do you mean the Sports Connect program on your PC does not show the playlist on the Music page? And what does "ask for the location to open the playlist" mean? Is this a screen on Sports Connect you are referring to? Do you have a screenshot?

    Could you also send the Sports Connect log files via the Submit App Data in the Advanced section of the Sports Connect settings page (cog icon, top right to open the Settings page). You did this previously (23rd Aug) and it showed a single playlist "Anni '90" with 1 track in it. That playlist should have been visible on the Sports Connect program on your PC.

    Regards,
    Stuart.
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