TomTom Start 20 Unable to buy maps

tezza56
tezza56 Registered Users Posts: 8
Neophyte Traveler
edited August 2021 in Map purchase & installation
I am trying to buy a map of Italy and when I try to pay either Card or Paypal I am getting message "An unknown error has occured. Please check your information and try again". I have checked all info and tried again and again and again. Tomtom support no answer because Start 20 is older than five years. Any ideas please.

Comments

  • Niall
    Niall Posts: 11,112
    Superuser
    @tezza56

    Contact Customer Services to sort out your purchase

    CS United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • tezza56
    tezza56 Registered Users Posts: 8
    Neophyte Traveler
    I've tried that. Because it's older than five years you are re - directed to the website and unable to talk to anyone.. That's why I am on here seeking help.
  • Niall
    Niall Posts: 11,112
    Superuser
    @tezza56

    As this is a map purchase not a warranty issue, ring them tomorrow but do not specify your device and you will get through to a real person to arrange a purchase
  • tezza56
    tezza56 Registered Users Posts: 8
    Neophyte Traveler
    All sorted Niall thanks for your advice. It turned out when I did speak to someone there was a
    problem with the Web site downloads and now it's fixed. Map installed bring on the holiday!
  • Niall
    Niall Posts: 11,112
    Superuser
    @tezza56

    Glad that the info was helpful, have a great holiday!

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