Map in https://mydrive.tomtom.com/nl_nl/ doesn't show any roads in the latest Firefox browser — TomTom Community

Map in https://mydrive.tomtom.com/nl_nl/ doesn't show any roads in the latest Firefox browser

dutchkinddutchkind Posts: 26 [Outstanding Explorer]
I tried to access mydrive today with the latest Firefox (55.01 for linux) and the map shows no roads anymore. What can I do to fix it?

Comments

  • YamFazManYamFazMan Posts: 17,419
    Superusers
    Hi
    Working fine Win10 Firefox 55.0.3 (32-bit)

    ATB YFM
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi dutchkind,

    Looks like a browser compatibility issue. Check if your browser supports Web GL and that it's enabled.

    Cheers, Mikko
  • YamFazManYamFazMan Posts: 17,419
    Superusers
    Hi
    dutchkind wrote:
    I tried to access MyDriveWeb (v2) today with the latest Firefox (55.01 for linux) and the map shows no roads anymore. What can I do to fix it?
    A white screen normally indicates webgl issues.
    Maybe try the following.....
    (1)... Type"about:config" without http:// or www in your browser
    (2)... In the window that appears, click on "I'll be careful, I promise!"
    (3)... Search for webgl.disabled
    (4)... Ensure that its value is false (any changes take effect immediately without relaunching Firefox)

    I hope this solves the issue
    Use at you own risk

    ATB YFM
  • dutchkinddutchkind Posts: 26 [Outstanding Explorer]
    I did check Web GL as suggested, and that is enabled and not the problem. And to answer
    YamFazMan, it's not a white screen, the background colors are there but no roads are drawn. On another PC I upgraded to 55.01, also Linux, and there is works without any problem.

    I restarted FF without extensions and all I got was a notice that this browser is not supported?!! I tried with refreshed profile, still the same.

    Any more suggestions?
Sign In or Register to comment.

Who's Online in this Category0