Traffic feature not working on new VIA 1510 TM

jjimhib

It messages when plugged in that the receiver is present. The wheel just forever spins . It never connects to the signal to show the traffic bar etc. I noticed there was nothing in my updating about traffic. Does this model really have the traffic service? About to give up on it. I called tomtom and led through resetting to factory specs etc. Nothing works

dhn

Did the traffic functionality used to work on the device?

Might you be in a community with limited (or no) RDS coverage?:

http://www.ttwnetwork.com/index.php/solutions/2013-04-02-15-39-16/coverageareas

Pacwosqin

I still have an open incident with my VIA regarding the eternal "spinning circle" using RDS-TMC.

I quote from TomTom Customer Services: "...the issue will resolved after an application update. We are aware of the inconvenience this is causing, please be assured our Technical Team are working on a resolution with high priority."

So there you go - you're not alone and they are working on it, allegedly!

Pacwosqin

Well 8 months on and I still have a spinning traffic circle. The fix is obviously not *that* imminent! Annoying thing is that my model of VIA is still supposed to be supported - i.e. not one of those recently purged. It's now on e-bay - not fit for purpose, farewell TomTom.

dhn

Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

Pacwosqin

Hey thanks for taking taking time out to respond again dhn - appreciated. But this unit has had more resets than I've had hot dinners after numerous e-mails with Customer Services! Drum roll resets, factory resets, right back to the software resets, every reset under the sun as far as I can make out, each numerous times. The RDS lead is fine, it works on a mate's VIA straight away, I swapped the units in-situ at the same location (again several times) so it's nothing to do with the signal/receiver/etc.

The unit failed after a map update and I've been hanging on hoping a that a future update would fix it - but no joy.

The promised "application update" mentioned above appears to be a myth and as for "working on a resolution with high priority" hmmmm, :-(

dhn

Yeah, don't hold your breathe for any application update for that model.

Pacwosqin

Almost certainly true; would just be decent of them if they were honest about the situation....