Error: TomTom MySports Connect

BeConnekt
BeConnekt Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hello, i've got an TomTom Runner3 Cardio watch and when i bought it i downloaded TomTom Mysports Connect. This program was running fine. After i've updated the program i get an error for opening the program. I get the message: C:/Programfiles........./TomTom Mysports Connect.exe You don't have permission to open. Even if i run it as an admin i still get this answer.

I have deleted the program en wanded to install it again, i get the massage they can't write the same folder. So my question is. How do i get the programm running again?

Thank you for your help.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.