Not connecting with the Sports app on my phone

natashaE2W
natashaE2W Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
I have the TomTom cardio watch. I have downloaded the app on my phone, but I am not able to connect my watch to my app. Each time I try to connect them my app says I entered the wrong pin. I enter the number that appears on my watch.

Comments

  • lampard
    lampard Administrators Posts: 5,949
    Moderator
    Hi natashaE2W,

    Welcome to the Community & sorry about my late reply!

    Are you using the Android™ or iOS device to sync your Spark 3? If it's an iOS device then make the iPhone forget the watch in the Bluetooth settings. (Tap the next to the watch and then "Forget device". After that, you should be able to pair the watch again.)

    For Android devices, fully un-pair it from your Android™ device, then pair it again following these steps in public FAQ: Troubleshooting the connection between your watch and your Android™ device

    Let us know how it goes!

    Cheers, lampard
  • natashaE2W
    natashaE2W Registered Users Posts: 2
    Apprentice Traveler
    I am using the iOS. I did what you said but it is still saying wrong pin number. Thank you for your help!