tom tom touch cardio and fitness tracker keeps displaying 00 00 and shows syncing symbol

elsduc

Hi I attach my tom tom touch to my computer for loading. After I took it out, the display on the touch showed 00 00 and a spinning dot around a mobile phone. It is completely stuck. I have no idea how to reboot this, if I even can. I only had it one and a half week when this happened and haven't been able to use it since. Any help would be much appreciated

tfarabaugh

You may want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

elsduc

Thanks for your swift and clear answer - putting them back to factory settings did the trick.