Many problems. Connecting and adding subscription

eddierocks

:(Hi.
I`m having so many problems getting this app to work.
I`ve had to change my phone from a Sony Z5 to a Sony XA1
After installing on the new phone, it does not recognise my email address to add my current subscription.
After many un installs and reinstalls, it now cannot find a connection for install again.
"Retrieving settings from TomTom........"
"Can`t connect to Tom Tom. Try again later"
I`ve done all the clear cashes thats been submitted
Please help.

MikkoK

Hi Eddie,

Welcome to the Community!

Please, follow the steps below to get this sorted:

• Uninstall the app
• Clear cache data for the following apps (note, going to Settings > Applications / Manage Applications, might not show them. Via the 'More link in the top right corner, enable 'Show System Apps'):
  Google Play Services,
  Google Play Store,
  Google Services Framework.
• Set the time to "automatic"
• Restart the phone (this is important)
• After the phone restarts check and make sure their internet browser has access to the internet with wifi and/or 3g/4g
• Download a fresh copy of the app from the Google Play store
• Install and test

Cheers, Mikko