Creating Account

catherinegard1 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I bought a refurbished multi sport and it is not letting me create an account. I connect it to my computer, download everything, and then the window pops up to let me sign in/create an account. However, when I try to create an account, it says to download the TomTom Connect- which I already have.

And when I plug it in, my personal info gets changed on my watch (gender, height, ect), so I'm thinking it might be set to the last owner's account?

How do I create an account?


  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Catherine,

    Welcome to the Community and sorry for my late reply!

    As you might indeed have the previous owner's data on the watch, I'd recommend you to factor reset your watch as instructed in this FAQ [support FAQ - Factory reset].

    Cheers, Mikko