Map Purchased but not available in MyDrive Connect

NickDaGeekUK

Bought and paid for a map for Malaysia and Singapore. Over 12 hours later it still shows as order in progress and it is not available in My Drive Connect. I fly out in a little over 24 hours time. Not Impressed. How long does it take to issue this map after purchase and what is the delay? How can I get my map in time for my journey?

dhn

Guess you'll have to check again under My Content when you get up tomorrow morning.

NickDaGeekUK

Well its 08:37 BST here on 20/08/17 and guess what? I have my invoice in the email but no map in My Drive. Leaving for Airport now. Guess I will have got back from Sabah by the time its available for download. Well Done TomTom!

Terry G

Just purchased World Map but can't find how to download and install it. It has not appeared in My Drive. Helpful comments welcome.

dhn

For which device and have you logged into MyDriveConnect with the proper email address used when you purchased the map?

NickDaGeekUK

Only got one device and one account. According to TomTom I somehow allocated it to other device??. As I only have one device and one account and I definitely clicked on it to allocate and activate I have asked them to raise a bug report. Further TomTom declined to comment on the delat in processing payment from Paypal . It was two days from purchase yo invoice.

NickDaGeekUK

Sorry for typos and spelling its1 am in the jungle here and I just got a signal lol

lampard

Hi NickDaGeekUK,

Welcome to the Community!

I can see that the support representative already sent you a response regarding the refund approval on the latest purchase. Regarding the payment processing delay from Paypal, they've already reported it to the technical team.

Hope it helps!

Cheers,
lampard