Map Purchased but not available in MyDrive Connect

NickDaGeekUK
Registered Users Posts: 4 
Neophyte Traveler

Neophyte Traveler
Bought and paid for a map for Malaysia and Singapore. Over 12 hours later it still shows as order in progress and it is not available in My Drive Connect. I fly out in a little over 24 hours time. Not Impressed. How long does it take to issue this map after purchase and what is the delay? How can I get my map in time for my journey?
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Guess you'll have to check again under My Content when you get up tomorrow morning.0
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Well its 08:37 BST here on 20/08/17 and guess what? I have my invoice in the email but no map in My Drive. Leaving for Airport now. Guess I will have got back from Sabah by the time its available for download. Well Done TomTom!0
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Just purchased World Map but can't find how to download and install it. It has not appeared in My Drive. Helpful comments welcome.0
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For which device and have you logged into MyDriveConnect with the proper email address used when you purchased the map?0
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Only got one device and one account. According to TomTom I somehow allocated it to other device??. As I only have one device and one account and I definitely clicked on it to allocate and activate I have asked them to raise a bug report. Further TomTom declined to comment on the delat in processing payment from Paypal . It was two days from purchase yo invoice.0
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Sorry for typos and spelling its1 am in the jungle here and I just got a signal lol0
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Hi NickDaGeekUK,
Welcome to the Community!
I can see that the support representative already sent you a response regarding the refund approval on the latest purchase. Regarding the payment processing delay from Paypal, they've already reported it to the technical team.
Hope it helps!
Cheers,
lampard0 -
Same issue for. I purchased map of the middle east on March 6th received my confirmation on the 7th. It's now March 10th and no maps. I used the proper email for all transactions. I have gotten no response to my messages to TomTom.0
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Same here! I've purchased a map on the 26th Feb, got the invoice, payment confirmed... but nothing in my content since!
Please help0 -
i purchased a tomtom essential 2 years ago from UK, and still unable to use it, being in East Africa, it would not let me setup my account region as East Africa, so when i would try and purchase maps it would refuse to accept my credit card region and would only allow me to select united kingdom as the region. i have managed to pirchase the africa map late last year, its now April and the map isnt showing in my account / my drive connect, still only shows the original map my unit came with.. europe! any ideas on what i maybe doing wrong? thanks0
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Hi
@jermii
Welcome to the site....
The restrictions as a result of the COVID-19, have delayed the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....
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Stay Safe... ATB YFM0 -
@YamFazMan thanks for your feedback, will wait to hear from the forum moderators if they are able to trace and correct this in my tomtom account.0
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Hi @jermii
Welcome to the community!
Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK, please ?
Thanks, Vikram0