Map Purchased but not available in MyDrive Connect

NickDaGeekUK
NickDaGeekUK Registered Users Posts: 4
Neophyte Traveler
edited August 2021 in Map purchase & installation
Bought and paid for a map for Malaysia and Singapore. Over 12 hours later it still shows as order in progress and it is not available in My Drive Connect. I fly out in a little over 24 hours time. Not Impressed. How long does it take to issue this map after purchase and what is the delay? How can I get my map in time for my journey?

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Guess you'll have to check again under My Content when you get up tomorrow morning.
  • NickDaGeekUK
    NickDaGeekUK Registered Users Posts: 4
    Neophyte Traveler
    Well its 08:37 BST here on 20/08/17 and guess what? I have my invoice in the email but no map in My Drive. Leaving for Airport now. Guess I will have got back from Sabah by the time its available for download. Well Done TomTom!
  • Terry G
    Terry G Registered Users Posts: 1
    Apprentice Traveler
    Just purchased World Map but can't find how to download and install it. It has not appeared in My Drive. Helpful comments welcome.
  • dhn
    dhn Posts: 33,382
    Superuser
    For which device and have you logged into MyDriveConnect with the proper email address used when you purchased the map?
  • NickDaGeekUK
    NickDaGeekUK Registered Users Posts: 4
    Neophyte Traveler
    Only got one device and one account. According to TomTom I somehow allocated it to other device??. As I only have one device and one account and I definitely clicked on it to allocate and activate I have asked them to raise a bug report. Further TomTom declined to comment on the delat in processing payment from Paypal . It was two days from purchase yo invoice.
  • NickDaGeekUK
    NickDaGeekUK Registered Users Posts: 4
    Neophyte Traveler
    Sorry for typos and spelling its1 am in the jungle here and I just got a signal lol
  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi NickDaGeekUK,

    Welcome to the Community!

    I can see that the support representative already sent you a response regarding the refund approval on the latest purchase. Regarding the payment processing delay from Paypal, they've already reported it to the technical team.

    Hope it helps!

    Cheers,
    lampard
  • sboord
    sboord Registered Users Posts: 1
    New Seeker
    Same issue for. I purchased map of the middle east on March 6th received my confirmation on the 7th. It's now March 10th and no maps. I used the proper email for all transactions. I have gotten no response to my messages to TomTom.
  • Willy875
    Willy875 Registered Users Posts: 5,380
    Revered Voyager
    @sboord
    Have you tried a soft reset on the device?
  • Dan_Gibbons
    Dan_Gibbons Registered Users Posts: 1
    New Seeker
    Same here! I've purchased a map on the 26th Feb, got the invoice, payment confirmed... but nothing in my content since!
    Please help
  • jermii
    jermii Registered Users Posts: 3
    Neophyte Traveler
    i purchased a tomtom essential 2 years ago from UK, and still unable to use it, being in East Africa, it would not let me setup my account region as East Africa, so when i would try and purchase maps it would refuse to accept my credit card region and would only allow me to select united kingdom as the region. i have managed to pirchase the africa map late last year, its now April and the map isnt showing in my account / my drive connect, still only shows the original map my unit came with.. europe! any ideas on what i maybe doing wrong? thanks
  • YamFazMan
    YamFazMan Posts: 20,805
    Superuser
    edited April 10
    Hi
    @jermii
    Welcome to the site....
    The restrictions as a result of the COVID-19, have delayed the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....
    __________________

    Contacting Tomtom Support….
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    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
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    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
    __________________

    TomTom customer support by email….
    Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
    Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password....

    Stay Safe... ATB YFM
  • jermii
    jermii Registered Users Posts: 3
    Neophyte Traveler
    @YamFazMan thanks for your feedback, will wait to hear from the forum moderators if they are able to trace and correct this in my tomtom account.
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @jermii

    Welcome to the community!

    Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK, please ?

    Thanks, Vikram

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