Map Purchased but not available in MyDrive Connect — TomTom Community

Map Purchased but not available in MyDrive Connect

NickDaGeekUKNickDaGeekUK Posts: 4 [Neophyte Traveler]
edited January 2019 in Map purchasing
Bought and paid for a map for Malaysia and Singapore. Over 12 hours later it still shows as order in progress and it is not available in My Drive Connect. I fly out in a little over 24 hours time. Not Impressed. How long does it take to issue this map after purchase and what is the delay? How can I get my map in time for my journey?


  • dhndhn Posts: 33,346
    Guess you'll have to check again under My Content when you get up tomorrow morning.
  • NickDaGeekUKNickDaGeekUK Posts: 4 [Neophyte Traveler]
    Well its 08:37 BST here on 20/08/17 and guess what? I have my invoice in the email but no map in My Drive. Leaving for Airport now. Guess I will have got back from Sabah by the time its available for download. Well Done TomTom!
  • Terry GTerry G Posts: 1 [Apprentice Traveler]
    Just purchased World Map but can't find how to download and install it. It has not appeared in My Drive. Helpful comments welcome.
  • dhndhn Posts: 33,346
    For which device and have you logged into MyDriveConnect with the proper email address used when you purchased the map?
  • NickDaGeekUKNickDaGeekUK Posts: 4 [Neophyte Traveler]
    Only got one device and one account. According to TomTom I somehow allocated it to other device??. As I only have one device and one account and I definitely clicked on it to allocate and activate I have asked them to raise a bug report. Further TomTom declined to comment on the delat in processing payment from Paypal . It was two days from purchase yo invoice.
  • NickDaGeekUKNickDaGeekUK Posts: 4 [Neophyte Traveler]
    Sorry for typos and spelling its1 am in the jungle here and I just got a signal lol
  • lampardlampard Posts: 5,314 Moderator
    Hi NickDaGeekUK,

    Welcome to the Community!

    I can see that the support representative already sent you a response regarding the refund approval on the latest purchase. Regarding the payment processing delay from Paypal, they've already reported it to the technical team.

    Hope it helps!

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