New strap for TomTom Runner 2

KMcCormack
KMcCormack Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I need a new strap for my TomTom Runner 2 (REM 4). Can someone post a link to the correct product? They all look alike on line.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,938
    Superuser
    All units in the Spark/Runner lineup (Spark, Spark 3, Runner2, Runner3 and Adventurer) are identical and all the straps are interchangeable. The only straps that will not fit are the ones for the original Runner1 and MultiSport. The strap is covered under warranty, so if the original strap broke you can call Customer support and they will take care of it, they are very good about replacing them. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen). The best way to avoid damaging the strap is to not take the watch out of the strap when charging. It is designed so that the dock slips between the watch and the band which limits the amount of twisting. Also, when taking it on and off do not yank on the strap, pull it gently to the desired tightness then snap it in place, which puts less stress on rubber.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.