TomTom Golfer 2 SE freezing — TomTom Community

TomTom Golfer 2 SE freezing

mikew3lxmikew3lx Posts: 2 [Apprentice Traveler]
edited December 2018 in Golfer & Golfer 2
I purchased a Golfer 2 SE at beginning of July. I have now used my watch 3-4 times and on each occasion it stops working during a round. The watch froze and would not move to the next hole although it was detecting shots but would not move to the next hole. I am very disappointed. How can this be fixed during a round? Why does it happen at all? I wrote to the support team three days ago but have received no reply.

Has anyone else had issues with Golfer 2 SE freezing?

Comments

  • tfarabaughtfarabaugh Posts: 16,531
    Superusers
    You may want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • mikew3lxmikew3lx Posts: 2 [Apprentice Traveler]
    Thanks for help. When it came to sign in to MySports it saw my Golfer2 SE watch as a Spark 3 Runner 3 watch. Why is it so difficult?
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