TomTom headphones won't connect to tomtom Spark 3 watch

Ahmadfa
Ahmadfa Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I just got a new Spark 3 tomtom watch, I tried to connect it with the Bluetooth headphones that came with it but alas! the watch says not found!
Any ideas? or should I contact the seller for a https://en.discussions.tomtom.com/topic/new?forum_id=469#replacement?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,938
    Superuser
    Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). You need to press and hold the power button for an extended period to get into pairing (you will hear a set of tones, then silence then a single tone). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. (if you hold the power button for too long it will put it into pairing mode). Before pairing, you should turn off BT on all the other devices you have tried pairing them to, as BT is a one-to-one relationship so it can only play on one device at a time. Any of these devices could be stealing the signal first. Alternately, go outside away from the other devices so they are all out of range before trying to pair the headphones.

    If that fails, try a factory reset of the watch and then try pairing again. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    Also make sure it is actually music version of the watch by pressing down and going to About. It will say "Music" at the top. If it does not, it is not a music version of the watch.

    As a last resort, I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.