Map purchase - Order status -Inprogress

Steve036
Steve036 Registered Users Posts: 2
Apprentice Traveler
I have just purchased a European map. On my account screen under the Status Heading, it says "Inprogress". What does this mean?
How long does it take to complete as there isn't a count or percentage guide indicating something is happening?

Comments

  • dhn
    dhn Posts: 33,383
     Superuser
    It might take a couple of hours for the pay servers to 'talk' to the map servers.

    If the map isn't available in Home by tomorrow, call support:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Just make sure your device is not an End of Life unit (no more maps). See here to check:

    https://uk.support.tomtom.com/app/answers/detail/a_id/22600#list

    If your model IS listed, you'll need support to provide a refund.
  • Steve036
    Steve036 Registered Users Posts: 2
    Apprentice Traveler
    Many thanks
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Steve,

    Welcome to the Community!

    Did you get this sorted with dhn’s help?

    When you're satisfied that your question has been answered, please mark your topic as solved [How to FAQ] so that others with a similar question may find the answer easier.

    If you have any further questions, don't hesitate to post back here :D

    Cheers, Mikko