TomTom Multisports Cardio Watch will not Synch one Activity

Incs1007

Hello

I recently climbed Ben Nevis and used my Tom Tom Multi Cardio / Sports watch as a tracker. For some reason i cannot synch this activity to either my computer or my Iphone App.
I have updated all the software. I have also tried new activities since this one and the newer activities are synching ok. But still the one i really want wont.
Does anyone have any ideas?

Thanks

tfarabaugh

Did you get any error messages while syncing or did it hang up at all? If you are using the phone app, once you have synced by phone you cannot also sync by computer, it is either/or. Once the watch thinks it has a successful upload it clears the memory (what you are seeing in the History is just summary data points, the actual activity is deleted once synced). If using an app to upload, the app needs to be open and active. Also make sure you do not separate the watch and the phone during the sync process. Best bet is to put the watch on top of the phone and leave it there. If you get out of BT range it will fail. Make sure you have strong signal on the phone (Wi-Fi is even better). A weak signal will slow the process and can cause failures. I recommend using the computer to sync as it is much more reliable and much faster. To force MySports to reupload an activity you need to do the following:

1. Exit MySports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
2. Locate the ttbin files:

PC Syncing: The ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom MySports\{Watch Name}

Apple Devices: Locate the ttbin files in iTunes:
a. Connect your iOS device to your computer and wait for iTunes to open.
b. Select your iOS device in the iTunes sidebar.
c. Select the Apps tab and scroll down to File Sharing.
d. Select MySports.
e. The ttbin files are listed on the right hand side.
f. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer

Android Devices: In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_MySports/[serial number of watch]/workouts/uploaded/). Copy them to your computer

3. Place the ttbin files in C:\Users\[user name]\TomTom MySports\[serial number]
4. Restart MySports Connect and connect your watch
5. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

If the ttbin file does not exist for that activity then it is lost unfortunately.

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.