Took Spark off to charge via USB/computer... TomTom tracked it as sleep

AbramKJ
AbramKJ Registered Users Posts: 15
Outstanding Explorer
edited January 24 in TomTom Sports
... which is not expected, yes? Doesn't the watch know it's plugged in to a power source?

Admittedly, this only happened once and the watch is new. Still annoying, though.

And is there no way to delete a sleep activity from the mobile app or Website? I couldn't find one. Now measurements are off.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    It should not track anything when it is plugged into a power source, I am not sure why yours did. If it continues you may want to call Customer Support to see what they have to say. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    There is no way to edit activity tracking data unfortunately. I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • AbramKJ
    AbramKJ Registered Users Posts: 15
    Outstanding Explorer
    Thanks!