TomTom strap for Runner 2

daviebutts
daviebutts Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hi has anyone else had any issues with the tomvtom strap for runner 2... Seem to break up very easily...

David

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,938
    Superuser
    I have never had an issue, but others have. The best way to avoid it is to not take the watch out of the strap when charging. It is designed so that the dock slips between the watch and the band which limits the amount of twisting. Also, when taking it on and off do not yank on the strap, pull it gently to the desired tightness then snap it in place, which puts less stress on rubber. The strap is covered under warranty. Call Customer support and they will take care of it, they are very good about replacing them. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • bino
    bino Registered Users Posts: 13
    Master Explorer
    daviebutts wrote:
    Hi has anyone else had any issues with the tomvtom strap for runner 2... Seem to break up very easily...

    David

    Yes. Mine is breaking for no particular reason, looks like poor quality rubber.
    I've contacted tomtom support one week ago, sent them photos and proof of purchase, but still no answer.
    I'm expecting that they will answer soon to me and solve this.
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi bino

    Sorry about the delay in response...

    I have asked the customer service to pick up the case on a priority...

    Your patience will be appreciated.

    Regards
    Vikram