Live services wont work-Renault megane 2013

Ma ada
Ma ada Registered Users Posts: 1
New Traveler
edited January 2019 in TomTom Services
I drive a Renault megane 2013 and I have paid for the live services. The order is "complete" as per my profile. Software updated and everything. I would have thought that the live services would come up as part of my updates when I put the SD card in my computer and open my drive but nothing.

Then I read in here that it will activate automatically. This hasnt happened. It just keeps looking for traffic signal and never connects.

Please assist.

Comments

  • Zsolt
    Zsolt Posts: 36,014
     Superuser
    If the SIM wasn't used for LIVE services for over 2 years, it might be disabled. When was the service operational last time?
  • FionaL
    FionaL Registered Users Posts: 2
    Apprentice Traveler
    I have had the same problem with a Renault Megane 2012 - I bought TomTom LIVE services at the end of June last year and have never been able to connect, despite doing all the correct procedures on my computer and the order showing as "complete".
  • dhn
    dhn Posts: 33,388
     Superuser
    Call support then:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

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