Can't find playlist — TomTom Community

Can't find playlist

Bart1980Bart1980 Posts: 1 [New Traveler]
Can someone please help.

I really like the running watch but everytime it is a major struggle to get a new playlist on the watch.
I made my playlist with mediaplayer (and before with Itunes)

When I plug the watch in, the mysport app open and it shows my playlist wich are on the watch. Then it starts searching.
On a few occasions it actualy finds my playlists and i can synchronize. But most of the times it just keeps on searching.
I tried to change the folder from verry specific to the whole C:

On the occasion it does find playlists, there are always more list then in de folder....

Someone has an idea what to do? this is really frustrating.

Thanks allready.
Bart

Comments

  • tfarabaughtfarabaugh Posts: 15,900 Superusers
    The MySports Connect application talks to Windows Media Player and iTunes (if they are installed) to query the playlists you have created (you cannot upload individual files; they need to be organized into playlists). These playlists are then listed when you connect your watch. You then use MySports Connect to copy the playlists you want to the watch. In iTunes & WMP you need to create playlists (the watch only plays playlists, not individual files as there is no folder system on the watch). Once you have the playlists created, dock the watch and hit the music note button on the Connect interface, which will take you to the Music screen where it will list all playlists on the computer. When you see the one you want to load, click on it to add it to the watch. Make sure the tracks are in the right format. If tracks are not in an acceptable format they will not play, nor will the playlists they are in.

    MP3:
    Sample rate: 16KHz to 48KHz
    Bit rate: 8 kbps to 320 kbps
    Mono/stereo channels and joint stereo.
    Artist, track title and length are displayed for the following languages: English, Czech, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Finnish and Swedish. Other languages may display correctly if the only used characters available in a supported language.

    AAC:
    MPEG2 and MPEG4 AAC-LC and HE-AACv2 are supported.
    Sample rate: up to 48KHz
    Bit rate: up to 320 kbps
    Mono/stereo/dual mono are supported.
    Artist, track title and length for AAC is not supported.

    The watch does not support files with DRM of any type. This includes offline tracks from Apple Music and Spotify. MySports Connect will not count any DRM tracks as part of a playlist, so if all the tracks in a playlist are DRM then the playlist will not be shown at all. If you are only seeing a partial track list it is likely some of the tracks are DRM protected.

    You can also go to the watch in a file explorer window (the watch will be mounted as a drive) and create a folder in the Music folder and move the tracks into that folder. The software will then automatically create a playlist with all the tracks in the folder named after the folder.

    If you are not using Windows Media Player or iTunes then you need to create an .m3u or .m3u8 playlist file (various music programs do this) and then set the Playlist Root Folder. Press the Gear icon in MySports Connect and then scroll down to Advanced Settings and set the location here. The playlist root folder is searched (and sub-directories) for any .m3u/.m3u8 playlist files and those will be listed (along with any Windows Media Player/iTunes playlists) by MySports Connect when you connect your watch. This only needs to be done if you are not using WMP or iTunes; otherwise they search the default locations. The playlists need to be on a physical drive on your machine, it will not find cloud drives.

    If using iTunes, check that iTunes is set to share libraries. You need to click the dropdown at the very top left and select Preferences. On the Advanced tab, make sure there is a check next to "Share iTunes Library XML with other applications".

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Bart1980 wrote:
    Can someone please help.

    I really like the running watch but everytime it is a major struggle to get a new playlist on the watch.
    I made my playlist with mediaplayer (and before with Itunes)

    When I plug the watch in, the mysport app open and it shows my playlist wich are on the watch. Then it starts searching.
    On a few occasions it actualy finds my playlists and i can synchronize. But most of the times it just keeps on searching.
    I tried to change the folder from verry specific to the whole C:

    On the occasion it does find playlists, there are always more list then in de folder....

    Someone has an idea what to do? this is really frustrating.

    Thanks allready.
    Bart
    Hi. The "Root Music" folder is only needed when you don't use iTunes or Windows Media Player to manage your playlists. It specifies the root directory below which it will search for .M3U/.M3U8 playlist files (these can be created from most other music managers). So if you have set to C: then it will search EVERY file on your computer for .m3u/.m3u8 files. That will take a long time. You should clear the setting if you are using WMP or iTunes.

    See this post for details of putting music onto the watch
    https://en.discussions.tomtom.com/sports-connect-apps-website-389/adding-music-to-my-adventurer-watch-1020008#post1153648

    if you are still having problems after this then use the Submit App Data in the Advanced section of the Settings page (cog icon, top right) to send the log files and I will have a look.

    Regards,
    Stuart.
  • mistakesweremademistakesweremade Posts: 3 [Apprentice Seeker]
    I am not allowed to view that link (Permission Problem You don't have permission to do that), and I still can't get music on my device. I am using Windows Media Player, but I don't know how to tell the TomTom where my playlists are stored (since it doesn't find them on its own). Can you elaborate?
  • mistakesweremademistakesweremade Posts: 3 [Apprentice Seeker]
    I am not allowed to view that link (Permission Problem You don't have permission to do that), and I still can't get music on my device. I am using Windows Media Player, but I don't know how to tell the TomTom where my playlists are stored (since it doesn't find them on its own). Can you elaborate?

    I forgot to mention, I did use the "Browse" feature in the app, and I directed it to the folder where I keep my playlists, and it did not find any there.
  • VikramKVikramK Posts: 8,784 TomTom Moderator
    Hi @mistakesweremade

    Could you try again and see if you can access the above link, please?

    Regards
    Vikram
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