Can't remember or change account password!

Steve E
Steve E Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hi,

Going nuts trying to sort this out - I have a mysports account, which automatically is accessed when I use TomTom Connect with my Runner 3 watch, but I cannot actually remember the account password. The real problem is that if I go to the forgot password dialogue and enter my email address I get the following:

24866bb8-e9a3-4482-b070-eb4a3f8114c3.jpg

Have had to create a separate account to post this - why can't I get a password reset email sent to me?

Thanks.

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Call support to help:
    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Niall
    Niall Posts: 11,115
    Superuser
    @Steve E

    Contact Customer Services to sort this conundrum out

    CS United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.