Step counter on the RUNNER 3

ped.oliver Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I have been observing my tomtom runner 2 and it does not count well the steps and therefore the distance traveled. I have tried both hands and the result has been the same and it is not working properly.



  • tfarabaugh
    tfarabaugh Posts: 16,943
    The activity tracker is detecting steps based on movement and incidental movement of your arm will be enough to trigger steps. It is not an exact science, it is meant to be directional guidance. For every extra step it picks up from brushing your teeth, or moving your arms while talking or driving, it is missing steps when you are walking pushing a cart or walking with your hands in your pockets. Again, it is meant to give you a directional view if you are active enough, not an exact count. I personally find it directionally accurate, in that during a day I am fairly active it is picking up more steps than on sedentary days. If it is off by a few hundred or a thousand steps I am not concerned, if I am several thousand short it means I need to get up and move around more. I have noticed there is a poor correlation between steps and distance traveled. Distance is based on a presumed stride length based on your height and gender and if you do not fall within the average it will be off. There is no way to adjust it unfortunately.

    I would not expect anything to change on this front, the watches have been out for years and I can't see them overhauling the algorithms as most people are satisfied with it. In any case, TomTom will not comment on planned or future updates publicly (here or elsewhere) so we will just have to wait and see. If this is a vital feature for you and you are within your return period you may want to look at other devices that offer this option now. I would not count on it coming, you need to make your decision based on the features that are currently offered, and not what may come in the future. Go into it with the assumption that what is in the box is all there is and it will never be updated, to save setting yourself up with false expectations.

    I imagine this is not what you were hoping to hear but let me know if this answered your question. If it did, please mark it as a solution so other can look for it if they have the same question.